Caring for your image

Challenges that affect our business consist of three basic elements. 1.     Things you have no control over 2.     Things you have limited control over 3.     Things that are completely under your control Understanding and coming to accept the items listed above takes time, patience, and a measure of courage. Some things just happen TO you: Taxes have to […]

We are Number ONE!

I have written at length this year about how to communicate with customers.  Our visual, verbal and in-person contacts with customers are the base plate on which they build their opinions and assess our value to their organization. In a personal contact, experts say it only takes 7 seconds for the other party to form an […]

Successful Delegation

“Surround yourself with the best people you can find, delegate authority, and don’t interfere as long as the policy you’ve decided upon is being carried out.” – Ronald Reagan Delegation is many times fraught with difficulty. Last month I talked about “releasing” control to your most trusted and dependable subordinates in order to move your departments […]

Leading… Instead of Controlling

  “A leader is best when people barely know he exists, not so good when people obey and acclaim him, worse when they despise him. But of a good leader who talks little when his work is done, his aim fulfilled, they will say: we did it ourselves.” – Lao Tzu – Chinese Philosopher 600 […]

React or Respond?

“Bad news never had good timing.” – John Mayer Everyone that operates a company understands that mistakes are costly. This is why we invest so much time and effort in setting standards, drafting SOP’s, and creating a system of “backstops” that are designed to detect errors quickly. Early detection many times gives us the opportunity to make […]