The complete Day One © program includes:
All support materials printed with dealer logos (provided by dealer) (all printable) including:
|Equipment checklists (all 5 classes)||New Guaranteed Maintenance Program|
|Plain english warranties||New PM “Premium” Program|
|Extended warranty contracts||Rates and resources page|
|Warranty acknowledgements||Pictured contact lists|
|Initial Service Offering||Pre-formatted accessory and safety flyers
ready for dealer pricing
This program will include consultation with management staff and ownership. A customized and branded program will be developed and published for use by all customer service and sales representatives. The program includes an overview session, a reference binder, and personal one on one role play training to insure that all reps are comfortable with the process, and can replicate the process on their own.
The program requires a discovery meeting to ascertain current practices, and agree on inclusions, pricing, policies, and participants in the program. The dealer must forward digital logos, and digital photos of all management, sales and administrative personnel. All current service program documents must be forwarded for inclusion in the program, as well as any major service, other special service packaged service offerings.
12-16 weeks after the program – Reinforcement training will be performed with each participant to insure habitual use of the program. We also maintain 180 days of contact with service managers and ownership to insure the program becomes a standard operating procedure.
The programs shown here are custom tailored to individual dealer organizations. Packaged pricing for consulting services can be obtained on request.