Day One Delivery ProgramThis is designed as a minimum 2 day program (for up to 4 CSS representatives) that will include consultation with management staff and ownership.
Service Menu ProgramThe service menu program maximizes your service billing efficiency. This program presentation is designed to be instituted in 3 steps.
Incentive Award ProgramCost of this program includes private consulting with management and ownership prior to implementation in order to ascertain the following program parameters for inclusion.
Management Accountability and Compensation ProgramThe program includes all metrics, documentation, reporting and personal consulting with ownership to craft a program that drives behaviors important to achieving the goals of the dealership.
Welcome to Resonant Dealer Services
The financial facts show, that since the 1990’s most dealerships have depended on their aftermarket departments to keep them profitable. KPI’s like “absorption”, “effective billing rate”, “labor utilization”, and “inventory efficiency” have played a larger and larger role in ensuring operational solvency.
Industry culture however is a difficult thing to change. Dealers remain unwilling to redeploy resources into the aftermarket segment of their business, because they either “don’t know how” or don’t believe that they can gain significant or sustainable ROI from such measures.
Resonant Dealer Services assists dealers with this necessary shift. The custom designed programs that RDS can install in any dealership, help dealers to fabricate the same type of aftermarket accountability and reporting structures they have in their sales departments.
Service Menu Program
The service menu program capitalizes on the relationship between your customer, and your road based technicians. Give them the opportunity to say YES instead of NO. Full details >>
Management Accountability and Compensation Program
The program includes all metrics, documentation, reporting and personal consulting with ownership to craft a program that drives behaviors important to achieving the goals of the dealership. Full details >>
Sales Skills and Territory Management Program
The Sales Skills and Territory Management Program teaches your sales crew the basics of value oriented selling. Get better coverage, more profit, and better salesmen! Full details >>
The more your new employees can learn about the INDUSTRY, the more adept they will be at at ramping into their new role. Invest in teaching them the fundamentals. Before instructing them on HOW, first instruct them on WHY. Full details >>